Enhance the standing of your enterprise service desk and focus on your business
When it comes to full Managed Service Desk Services, Synditech delivers superior customer service with a single point of contact to assist with requests. Our complete Service Desk offering covers vendor support programs which include:
- Cisco Premier Support Services
- Multi-vendor Support Services
We provide Service Desk support so that your cases are proactively managed and re-mediated. This is achieved by providing:
- A central point of contact for service requests and incident reporting for IT-related issues and service outages
- A multi-channel offering through ticket logging and tracking, chat and self-assistance services
- Certified engineers who have an understanding of the industry and can provide support and resolutions to meet the business objectives
- On-demand support anytime
- Optional on-site dispatch
- Optional dedicated remote engineering support
- Vendor service options